1.1 Our Offers are subject to the following terms and conditions:
(a) the terms of the Offer.
(b) the following general terms of conditions that apply to all Offers.
(1) if an Offer requires you to purchase our products and services to obtain the benefit of the Offer (for example, a free item or giveaway), you must pay for our products and services in full to be eligible for the benefit of that Offer.
(ii) an Offer is available to new purchases only.
(vi) an Offer may not be used in conjunction with any other Offer, unless specified otherwise in the offer.
(v) an Offer is not transferable or exchangeable and cannot be redeemed for cash.
(vi) our Offers may show pictures or illustrations of our products (or any part of our products) that become unavailable during the period of the Offer for some reason, and if this occurs, we may substitute an item or component of equivalent or similar specification to the products or that part of the products advertised in the Offer or customers (you) cancel the Offer with a full refund on any monies paid.
without limiting clause 1(b)(v), we may vary, update or terminate an Offer at any time by varying, updating it or removing it from the applicable page on our website https://www.captaingreen.com.au Variations, updates or terminations will not affect customers (you) who accepted the Offer prior to the date of the variation, update or termination.
(c) the CGS Terms and Conditions of Trading.
(d) the Solar PV System Warranty.
2. Prices and Savings2.1 Our prices and savings, whether in relation to any Offer, obtaining an estimate from our website or otherwise:
(a) are subject to the Assumptions and Disclaimers.
(b) are subject to customers (your) premises being located in Australia.
(c) are based on installation of our products in a Metro Area.
(d) assume that customer (you) will assign STCs to us and provide the value of any Government Scheme (if applicable) to us.
(e) are generated using specific STC zones based on localised IP addresses or default to Zone 3.
(f) assume that customer (you) have a single storey property.
(g) assume that customer (you) have single phase power supply to the property.
(h) Total Cost before Govt. STC Discount is based on the customer (you) situated in Zone 3 as defined by the Clean Energy Regulator. Unless Offer displayed for Victoria in which case Zone 4 is applicable.
(i) For Offers displayed in Victoria (VIC) refer to 3.Solar Victoria Solar Homes Package.
2.2 If any of the circumstances set out in clause 1 change (for any reason), the price payable for our products and services may change.
2.3 For Offers over 6.6kW (six thousand six hundred watts) the customers (your) property is situated in the Essential Energy (NSW), Endavour Energy (NSW), Energex (QLD) or Ergon (QLD) area there is a possibility that the Utility provider may require your Solar system to be export limited. Meaning the maximum power, you can export to the Power Grid at any given point is restricted. The Offer will include the supply and install of the SMART METER required to export limit. Otherwise you have the following 2 options:
(a) Downsize your Solar system to the export limited size
(b) Cancel your purchase with us and be entitled to a full refund on any monies paid
2.4 Payback Period takes into account the below assumptions
(a) Total outlay to purchase Offer is the “You Pay” value displayed on the offer
(b) The customers (you) average electricity bill per quarter is $600 at a rate of $0.28c per Kilowatt Hour
(c) The customers (you) feed in tariff for excess power generated is $0.10c per Kilowatt Hour
(d) The average annual generation for the purchase is Size of the system times three and a half hours
(e) The three and a half hours accounts for continuous power generation averaged through out the year. Taking into account historical solar irradiance and temperature data at this location, factoring in panel tilt, orientation, and all of the System Parameters including System Efficiency
(f) The customer (you) consumes 40% of the power generated from the purchase and 60% excess gets fed in to the power grid
(g) Upon issuance of a formal quote on the offer the customer (you) will be given site specific performance estimate.
3. Solar Victoria Solar Homes Package(a) The Offer value is displayed After VIC Rebate and interest-free loan
(b) The Solar Homes Package provides a rebate of up to $1400 for Solar Panels Systems installation , for homeowners and rentals properties
(c) To confirm your eligibility please visit https://www.solar.vic.gov.au/solar-panel-rebate#am-i-eligible.
4. Badge Reference1. Jinko Solar 2019 Bloomber – No 1 Brand
2. EUPD RESEARCH Top Brand PV – Growatt – https://docdro.id/oOMKwiH
3. CEC Approved Retailer – https://www.cleanenergycouncil.org.au/consumers/buying-solar/find-an-approved-solar-retailer
4. Solarquotes Gold Rated Supplier – https://www.solarquotes.com.au/installer-review/captain-green
5. Established Since 2010 – https://abr.business.gov.au/ABN/View?abn=19145762170
5. Definitions3.1 In these Terms:
(a) Agreement means the agreement between us for the sale and supply of our products and services.
(b) Assumptions and Disclaimers any information relating to assumptions, savings and other statements about us that we have noted in the offer.
(c) GOVT. STC DISCOUNTS means any incentive, benefit (financial or otherwise), payment, subsidy, rebate, refund or otherwise relating to the purchase of goods equivalent or similar to our products.
(d) Metro Area means the area comprising a radius of up to 50km of any of the following addresses:
(e) Offer means any offer, benefit, gift, incentive, discount or promotion that we may elect to offer our customers from time to time, whether on our website or by advertisement on television or otherwise.
(f) Offer Terms means this document.
(g) STCs means small scale technology certificates as defined in the Renewable Energy (Electricity) Act 2000 (Cth), as amended or replaced from time to time.
3.2 These Offer Terms are governed by the laws of the State of New South Wales, Australia. Both CGS and you submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales, Australia.
3.3 If any clause or part of a clause of these Offer Terms is illegal, unenforceable or invalid, that clause or part is to be treated as removed from the Agreement, but the rest of these Offer Terms is not affected.
(h) PAY-BACK PERIOD means the time it will take in years for customers (you) to recover the total outlay for purchase of the Offered system.
(i) Grid Provider (Utility) refers to the entity in charge of supplying and distributing power to your area.
(j) Feed in Tariff means the dollar value credited to you by your energy retailer for unused power generated from the purchase
(k) VIC means the Australian State of Victoria
The installation was incredibly quick the crew arrived on time and had the system up and running much faster than I anticipated. Their professional service was evident throughout the day; they were respectful of my property, kept the workspace clean, and clearly knew exactly what they were doing. What really stood out, though, was their excellent customer service. They took the time to answer all my questions and made sure I felt comfortable with how the system operates before they left. If you’re looking for a hassle-free transition to solar with a team you can trust, I highly recommend Stanl for any of your solar needs
I’d like to share my appreciation for Nathan from Captain Solar Green. He was extremely helpful in assisting me with resetting my offline device. Nathan was patient, knowledgeable, and made the whole process smooth and stress-free. He explained everything clearly and ensured the issue was fully resolved. Great customer service and support thank you, Nathan!
Tom (customer relations), Jerry (operations) and the team were very helpful and responsive on email. A huge shout out to the sub-contractors that installed the job for us (Adamson Electricians) they were absolutely amazing and went out of their way to tidy up and go above and beyond for the battery installation.
Nathan was a treat to deal with. I had a fault with my inverter and he was prompt and gave feedback all the way whilst the issue was fixed. Good customer service
Nathan from service support. Hi, it was excellent, quick to respond and very helpful.
I wanted to leave a review to acknowledge the excellent after-sales support from Captain Green Solar. Our system was installed back in 2019 and after around six years of operation the inverter developed a fault. I submitted a warranty claim and Nathan from Captain Green Solar handled the process. Nathan was fantastic to deal with – he responded quickly, organised everything efficiently and kept me informed throughout the process. What really impressed me was the turnaround time. The claim was processed and the inverter issue was resolved within about a week, which meant our system was back up and running much faster than expected. It’s easy to read reviews about problems, but it’s much rarer to hear about the positive experiences when companies provide strong after-sales support years after installation. Captain Green Solar really went above and beyond here and it’s greatly appreciated. A big thank you to Nathan and the team for the help.
I got 13kw panels and 42kw battery through Captain Green. I am very happy with the service from Ron and Richard. Ron was always prompt will communication. Price was competitive. Installation was done in time as promised (even though it was a busy time due to rebate cutoff date) Captain Green has strong experience as they have been around since 2010. I won't hesitate to deal with them again and referred them to my friends already.
I recently got a battery installed and Tom from the customer relations team was great to deal with. He was very responsive, transparent and ensured the process went as smoothly as possible.
I had a very pleasant experience working with David. He was prompt, knowledgeable, and highly professional throughout the process. He took the time to clarify all my doubts and guided me in the right direction with clear, helpful advice. The installation of our Fox ESS system was completed within just two weeks of signing the contract, which was impressive. The installation team was also very knowledgeable and took the time to answer all our questions, making the entire experience smooth and stress-free.
Fantastic after-sales support from Captain Green Solar. Our system was installed in 2019 and recently the inverter developed a fault after about six years of use. Nathan from the team handled the warranty claim and the whole process was smooth and quick. The turnaround was impressive and the system was back up and running within a week. It’s rare to see this level of support so many years after installation. Thanks again to Nathan and the Captain Green team for the great service.
Good team to deal with Evie ran through all my options and gave me the specs I required to get the right size battery setup at a great price
We recently had a 42kwh battery added to our existing 10kw solar panels by Captain Green Solar. We found that navigating the many suppliers and sorting through the honest prices and information and the misleading advertised prices and information from various suppliers and trying to sort out which was which was really difficult! I enquired to Captain Green Solar and dealt with “Evie”, I found her to be really helpful, she answered all my questions completely, even a couple of curly questions I had where she had to seek clarification from her team, this was really appreciated as she went out of her way to honestly answer my queries and not just “make up” the answers. The work was carried out promptly to a good, neat standard. The system has been in for around 6 weeks, and although we have not yet seen a bill, the charging, battery capacity and power usage are clear to monitor on the easy to use app. Really happy, seems like, depending on the solar activity, we are going to enjoy very small power bills from here on.
Captain Green Solar is one of the Top Solar Companies in Australia. Established in 2010, we are the Trusted Name in Solar for over 16 Years!
