After you have placed your order with one of our experienced solar consultants, we handle everything to make sure your installation and connection is completed professionally and efficiently. To give you a better understanding of the procedures involved in bringing you solar energy which will deeply cut your costs for electricity usage; below are the steps outlined:

Week 1-2: Application

After your order is received, we submit an application to the power network to notify them that we want to install a PV grid connect system on your property. We endeavour to lodge this application within 1 week, depending on how quickly we receive the necessary information.

Week 2-3: Approval

Once your application is lodged, we usually receive approval to install a PV array grid connect system in 3 – 5 working days.

This might take a bit longer if your utility has requested for a manual assesment or further information; we endavour to expedite this process in this case.

Week 4-12: Installation

Your dedicated Account Manager will work with you to schedule a date to get your system installed. There are a few factors that need to be taken into consideration when installing your system. These factors include location,freight, size of system, your lifestyle and schedule that go into planning for the installation date.

When our team helps you nail down an installation date, your solar panel install will be provided by our highly experienced and CEC Accredited installers and designers; the installation is usually completed within a day. If we require addtioinal time to complete we will let you know ahead of time.

Please note: Our estimated supply and install time is 4-8 weeks for Metro installations & 4-12 weeks for Regional installations.

Payment

A 10% deposit would have been received to secure the deal. The remainder 90% of payment is due on completion of the installation.

Payment can be made via Mastercard, Visa, BPAY, Cheque or EFT Bank Transfer.

You can also click here to make payment.

Week 8-12: Meter Upgrade and Warranty Information

After your install, we will brief you on the metering process (also known as Meter upgrade, connection to the grid) and send you and your electricity retailer (if permitted) all the necessary information. This usually includes all the paperwork required by you or your electricity retailer to raise a Request for Service Works in order to get your Meter upgraded. We also send you a Warranty Pack that contains all important warranty information with relation to your Solar purchase within 14 days of the installation being completed.

What Our Recent Customers Have to Say!

  • Great service from Zack, hassle free and smooth

    deepak sobhani Avatar
    deepak sobhani
    22 Feb 2023

    I've purchased two solar systems from Captain Green and both times I have received great service from their staff members.... read more

    Josh Jr7 Sharma Avatar
    Josh Jr7 Sharma
    14 Feb 2023

    Thank you Zack. As you know this is not my first time of me contacting Captain Green re solar.... read more

    Paul Dowling Avatar
    Paul Dowling
    07 Feb 2023
  • Zack was great with providing information about the different solar systems.

    Ron Frim Avatar
    Ron Frim
    31 Jan 2023

    Good value, easy transaction. would use again. :-)

    Elisabeth Meehan Avatar
    Elisabeth Meehan
    30 Jan 2023

    Good guys to deal with. Daniel Murphy guided us all the way professionally. We have major shading issues on our... read more

    Shreyas Malavia Avatar
    Shreyas Malavia
    27 Jan 2023
  • We have been very happy with the service we received from Captain Green. The immediate follow up of our online... read more

    Kelly Borg Avatar
    Kelly Borg
    26 Jan 2023

    You hear stories of stuff burning, tiles cracking, bad installation etc for solar. We were quite hesitant in getting solar... read more

    Hieu Tan Nguyen Avatar
    Hieu Tan Nguyen
    21 Jan 2023

    John from Captain Green was great! We were/are repeat customers. Second solar system is up and running. I am an... read more

    Josef Burke-Smith Avatar
    Josef Burke-Smith
    20 Jan 2023